DHL eCommerce is an international tracked mail service created to help online sellers reach customers around the globe. The aim of this service is to make cross-border shipping simple and affordable.
You will need to contact the local postal service to inquire about your shipments. To do so, you need a specific reference-code or tracking number which is recognized by the local post. Our universal parcel tracking will find such tracking number for you, track it and provide you both tracking information from your local post office and new tracking number from DHL eCommerce.
DHL eCommerce Tracking
DHL eCommerce is a tracked mail service and can be tracked via the ParcelsApp.com tracking tool using your DHL eCommerce tracking number. Tracking updates will be less frequent than a standard courier service.
Google Analytics Ecommerce Tracking with Google Tag Manager: Final words. So there you have it: the guide on Ecommerce tracking with Google Tag Manager. Here are the key takeaways you need to remember: A developer or a 3rd party plugin must push the transaction data to the Data Layer (with help of dataLayer.push). MonsterInsights Ecommerce Tracking gives you all the data you need on your WooCommerce, MemberPress, LifterLMS or Easy Digital Downloads store. With just a few clicks, you can integrate Google Analytics Ecommerce tracking with your WordPress stores.
Ecommerce KPIs determine how well an online business owner, team, or company at large is doing against their set goals and objectives. Tracking the right eCommerce KPIs enables online business owners to make better-informed decisions regarding conversions and revenue, marketing, customer satisfaction, and operations. Ecommerce tracking is a feature of Google Analytics through which you can track ecommerce data (like sales amount, number of orders, billing location, average order value, etc) of a website/mobile app in Google Analytics. If you run/manage an online store/app, you can’t just depend upon the analytics reports provided by your shopping cart. Adobe Marketing Cloud is a comprehensive set of ecommerce tracking tools that allow store owners to analyze, optimization, target, and even manage their websites, all via a single platform. Unlike other ecommerce tracking tools, Adobe Marketing Cloud offers a thorough analysis of the ecommerce platform with intelligent insights.
I know 3 official websites that provide DHL eCommerce/DHL eCommerce Asia tracking:
- webtrack.dhlglobalmail.com - most popular and oldest one, provides all tracking information in several languages, like French, Deutsch, Spanish, Russian, English, Portuguese, Chinese, Korean;
- www.logistics.dhl - that one I discovered recently and it provides information about sender, recipient, declared value and other useful parcel attributes together with tracking events;
- dhlecommerce.asia - mainly for packages sent to/from Asian countries, provides tracking in English, Malysian, Vietnamise, Thai and Chinese;
Our universal DHL eCommerce parcel tracker is integrated with all aforementioned websites and provides you with most up to date information about your package directly from DHL eCommerce.
DHL eCommerce tracking numbers
DHL eCommerce tracking numbers usually look like this:
- Typically starts with GM, LX, RX, UV, CN, SG, TH, IN, HK, MY Example: GM2951173225174494, LX000000000DE, CNAPZ300047833, INAUJGLAGD81, SGADN143797855, HKAETA30589534, MYAOI59866, THACEPKG685
- The ID length might vary from 10 to 39 characters
DHL eCommerce Tracking USA
DHL eCommerce often acts as an intermediary shipper when you are waiting for your package in USA. In that case DHL eCommerce will pickup package from the sender, transport it through it's logistics network and handover package to USPS, you will receive 22 digit USPS tracking number that you can follow.
DHL eCommerce Tracking Canada
DHL eCommerce often acts as an intermediary shipper when you are waiting for your package in Canada. In that case DHL eCommerce will pickup package from the sender, transport it through it's logistics network and handover package to Canada Post, you will receive 16 digit Canada Post tracking number that you can follow.
A tracking number or ID is a combination of numbers and/or letters that uniquely identifies your shipment. The ID length may vary from 10 to 39 characters.
In general, the merchant or online shop is able to provide the tracking number or ID. If you have ordered a product from an online shop, the confirmation email or shipment notification often contains the tracking number or ID.
You should see tracking events within 24-48 hours after you have received the confirmation by your merchant or online shop. The reason it takes time to see tracking events is because the first event is created once the shipment is handed to us, i.e. once the shipment has departed the fulfillment center of your merchant or online shop.
DHL eCommerce USPS Tracking
DHL eCommerce partners with local postal services (like the USPS) to offer domestic shipping services. In the States, USPS handles the final mile and return pickups, and DHL manages the initial pickup and sorting of the packages.
Our tracking service will track your USPS tracking number across DHL eCommerce, USPS and several other couriers to find your package location, tracking statuses and most up-to-date information. All information is summarised in easy to consume format, showing you full picture of your shipment progress.
DHL eCommerce Shipment Tracking
With DHL eCommerce shipment you have the ability to track your packages. When your order is shipped out you will get a Shipment ID or a tracking number. Using this tracking number/ID you can check the status of the shipment, which waypoint in the DHL eCommerce fulfillment process it has reached, estimated delivery date as well as information regarding any delays or problems.
End-to-end tracking to the destination is limited for some of the DHL eCommerce services. The various DHL eCommerce services that offer shipment tracking are as follows:
- DHL Global Mail Packet Plus Priority – it is more like postal shipping, and different from the DHL courier. DHL Globalmail picks up your order from the seller’s warehouse, sorts it, applies the necessary postage, and handles the order until it reaches your country. Once the order arrives in your country, it is handed off to your local post office for customs processing (if needed) and delivery. The delivery is made by your national postal service, not DHL Globalmail;
- DHL Global Mail Standard Tracking
- DHL Global Mail Business Tracking
- DHL SM Parcel Expedited Max – SmartMail boasts the fastest and most reliable service in DHL’s portfolio. As DHL eCommerce’s premium parcel service, Expedited Max is the ideal fit for customers who are looking for a fast and predictable shipping option at a cost-effective price
- DHL Packet Plus International – economical, low weight shipping plus milestone tracking events;
- DHL Parcel Intl Standard – Shipping up to 44 lbs;
- DHL SM Parcel Expedited
- DHL Packet Plus International Standard – International B2C shipping to over 220 countries with range-definite transit times for items up to 2 kg, simplified postal customs clearance, milestone tracking with delivery confirmation in key destinations and insurance option.
- DHL Parcel International Direct – Direct shipping up to 20 kg to high demand markets;
DHL Global Mail Tracking
DHL Ecommerce is an economical way to ship your parcels to their destination. DHL Ecommerce arranges for your parcel to be delivered to the destination country via DHLs logistics network and final mile delivery is done by the local postal service in the destination country.
DHL Global Mail or commonly known as DHL eCommerce offers several delivery methods:
- DHL Global Mail Packet Plus Priority - it is more like postal shipping, and different from DHL courier. DHL Globalmail picks up your order from seller's warehouse, sorts it, applies the necessary postage, and handles the order until it reaches your country. Once the order arrives in your country, it is handed off to your local post office for customs processing (if needed) and delivery. The delivery is made by your national postal service, not DHL Globalmail;
- DHL Global Mail Standard Tracking
- DHL Global Mail Business Tracking
- DHL SM Parcel Expedited Max - SmartMail boasts the fastest and most reliable service in DHL's portfolio. As DHL eCommerce’s premium parcel service, Expedited Max is the ideal fit for customers who are looking for a fast and predictable shipping option at a cost-effective price
- DHL Packet Plus International - economical, low weight shipping plus milestone tracking events;
- DHL Parcel Intl Standard - Shipping up to 44 lbs;
- DHL SM Parcel Expedited
- DHL SM Parcel Ground
- DHL Packet Plus International Standard - International B2C shipping to over 220 countries with range-definite transit times for items up to 2 kg , simplified postal customs clearance, milestone tracking with delivery confirmation in key destinations and insurance option;
- DHL SM BPM Ground
- DHL Parcel International Direct - Direct shipping up to 20 kg to high demand markets;
DHL eCommerce tracking USA, Canada, United Kingdom, Australia, China, Malaysia, Singapore, France, Italy, Spain
If you are expecting a package sent by DHL eCommerce then use following options to track your parcel, or just use our universal postal tracker to track any DHL eCommerce tracking number from/to any country on Earth.
For shipments sent from the U.S. (tracking numbers are usually start with GM followed by 15-21 digits), use DHL eCommerce U.S. Tracking.
For shipments sent from Asia Pacific (tracking numbers are usually start with CN, TH, MY, ID, AU, HK followed by combination of digits and letters), use DHL eCommerce Asia Pacific Tracking.
For shipments sent from Europe (tracking numbers are usually 10 or 20 digits), use DHL Paket Tracking.
If you are expecting an international parcel sent with DHL Express, use DHL Express Tracking.
How to track DHL eCommerce Package?
First you need to locate your tracking number. When you place an order on an online shop that uses DHL eCommerce services for their fulfillment, they will provide the tracking number or ID.
This information is relayed to you in the form of confirmation emails or shipment notifications. These typically contain the tracking number or ID. DHL eCommerce also features the ability to send an additional SMS to you on the day of the delivery with a link to track the shipment delivery status. Receiving DHL tracking numbers or IDs for orders placed on an online store depends on the type of DHL eCommerce service being used to ship it.
When will I receive my DHL eCommerce Tracking Number/ID?
When you place an order on an eCommerce store, you will see the tracking events updates within 24-48 hours after you have received the confirmation from the online shop or merchant. This delay in the updating of the tracking events is because of the way DHL eCommerce creates the first tracking event. The first tracking event is created only after the shipment is handed to them. So it depends on the merchant or online store to see that the shipment has been sent to the nearest DHL fulfillment center at the earliest.
DHL eCommerce Standard Shipping
With this shipping method, your order is picked up from the shipper/retailer, sorted, and the necessary postage is applied. Your shipment is then transported by DHL eCommerce to your local post office for customs processing (if needed) and delivery. The delivery is made by your national postal service.
Average transit time to your country with DHL eCommerce is 4 to 8 days, plus additional processing and transit time within your country. Orders sent Standard shipping typically arrive in about 1 to 3 weeks. However, delays can occur in transit or from holds at the local customs office. Because of this, it is possible to take up to 5 weeks for an international shipment to be delivered. Tracking information is provided for each shipment and will include additional details while in transit.
As with any international shipment, custom fees and additional fees may apply. Contact your local customs office for more information.
Keep in mind, DHL eCommerce is separate from DHL Express shipping service. DHL Express is a courier service that provides expedited shipping. DHL eCommerce provides a more affordable parcel/mail service.
How does DHL eCommerce work?
DHL eCommerce is a hybrid courier service, which means it utilizes the services of more than one shipping company to make the delivery.
When you book DHL eCommerce from the USA, you will be required to drop off your package at your local USPS Post Office and USPS will ship it to a central sorting facility. Once sorted, it will be shipped overseas by DHL.
When your package reaches its destination country, it will be injected into the postal network and delivered by the local postal service.
DHL eCommerce shipping time
DHL eCommerce is an economy service, so shipping times are longer than standard or expedited services. You can expect delivery in major destinations in Europe in 10-16 business days and the rest of the world in 11-22 business days.
How long does DHL eCommerce take to ship to Canada?
The merchant or online shop usually indicates the delivery time on its website. Please keep in mind that delivery times can vary depending on the product/service chosen and origin/destination relation; from 2-3 days for neighboring countries and up to 20 days for countries with long distances.
Please also keep in mind that – depending on the product/service chosen – the shipment will normally be handed over to the respective local postal company in your country for final delivery to you.
If your shipment exceeds the expected delivery time, your shipment unfortunately is delayed. Delivery delays can be caused by e.g. weather events, customs or strikes. In case your shipment has not arrived within 10 days after the expected delivery time, please contact your merchant or online shop. The merchant or online shop, as our contract partner, can start an investigation for lost items.
DHL eCommerce Return to Sender
Why is my shipment returned? DHL are not be able to advise the reason of return at this point in time as it is usually indicated on the physical shipment by the Postal office personnel. Some examples of returned shipments could be due to the following: 1) Delivery attempted but customer was not at home and not safe to leave it in post box 2) Shipment unclaimed from the post office after a period of time 3) Incomplete/incorrect address information (Bad Address)
Why is the tracking event not updated for a long time?
Our tracking system relies on tracking information received from our delivery partners therefore there may be a delay in the update.
When can I expect delivery?
Once your package has been processed, delivery is based on the service selected by the sender. For packages destined for the U.S., your package will be delivered by a U.S. postal carrier at the time they typically deliver the rest of your mail. For international packages, your package will be delivered by the local delivery vendor for that destination.
How Long Does DHL eCommerce Take To Deliver Products?
DHL delivery times vary depending on the relationship between the origin and the destination. For neighboring countries, delivery times are typically two or three days, but that can stretch up to 20 days for countries that are geographically distant. Once your shipment arrives in its destination country, it likely will be delivered by that country’s local postal service.
Why has my shipment not yet been delivered?
Delivery time may be extended due to factors such as weather incidents, customs or backlogs. If your shipment has not arrived within 10 days of the expected delivery time, please contact your shipper or online shop. The shipper or online shop can start an investigation for lost items.
My shipment is not delivered. What can I do?
In case your shipment has not arrived within 10 days after the expected delivery time, please contact your merchant or online shop. The merchant or online shop as our contract partner can start an investigation for lost items.
Who do I contact if I haven't received my package?
If you have not received your package, please contact the merchant that sold you the product. If the merchant is unable to provide updated status of your package, please contact DHL eCommerce Customer Support.
Can you change my delivery address?
Change of delivery address is only possible if both addresses belong to the same delivery area of our delivery service provider. The delivery service provider will contact you for the second delivery attempt.
Why is customs holding my shipment?
Shipments must be cleared by customs. Process times for customs clearance differ from country to country and cannot be influenced by DHL. For some countries, duties and taxes may be due. Customs may hold your shipment because they require more information. In this case, they will contact you.
DHL eCommerce tracking not updating or not working?
For most shipments, DHL eCommerce provides only milestone tracking which means it may take some time before a new tracking event is displayed. Your package continues to travel to its destination despite the time between the tracking events. Depending on the destination, it could also take time to arrive in the destination country due to the distance and transit time of the selected service.
Please also note that some packages only have limited tracking events in the country of origin and no tracking events in the destination country.
Why is my shipment status unchanged?
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. In case your shipment has not arrived within 10 days after the expected delivery time, please contact your shipper or online shop. The shipper or online shop can start an investigation for lost items.
What is DHL eCommerce?
DHL eCommerce Solutions provides domestic and international standard parcel delivery for business customers. It supports your processes with mature e-commerce shipping solutions and helps you to enable your online business.
Whether you are looking for the most economical way of e-commerce shipping or you are requiring more reliable transit times with commercial clearance, the product program offers the right option for your shipping needs and e-commerce logistics.
DHL eCommerce Solutions offers to ship parcels from selected origin countries to more than 220 territories. A list if these countries can be found here.
It also offers merchants DHL customer support services that make it easier to keep track of shipments.
About DHL eCommerce
DHL Global Mail provides international and domestic package delivery and returns for businesses. It also provides e-commerce fullfillment and logistics services in North, South and Latin Americas, Asia, Pacific and Middle East and Africa regions.
DHL eCommerce offers choice, convenience, control and quality for both the merchant and consumer. Global team of e-commerce experts are dedicated to providing innovative solutions that create a great online shopping experience. DHL Global Mail's aim is to become a leader in global e-commerce related logistics activities focusing on three areas: fulfillment, cross border delivery and domestic delivery.
DHL Global Mail mission is to be a global leader in global e-commerce logistics with main areas of focus on: cross border delivery, domestic delivery and fullfillment. DHL eCommerce provides global fulfillment network for businesses of any scale.
In 2014 the former MAIL Division of Deutsche Post DHL Group was renamed Post - eCommerce - Parcel with each of the 3 sub-divisions clearly focused on a specific market. Deutsche Post and DHL Paket are the leading providers of mail and parcel services for business customers and consumers in Germany. DHL Parcel offers e-commerce related logistics across Europe, while DHL eCommerce covers the rest of the world.
DHL eCommerce has headquarters in Bonn, Germany and regional offices in US and Singapore, Asia/Pacific as well as in the India and Americas.
Would you like to track eCommerce sales data for your WooCommerce or Easy Digital Downloads store? You can view the number of transactions and revenue your website generates in Google Analytics.
In this article, we’ll show you how to set up Google Analytics eCommerce tracking in WordPress. Let’s start…
Why Do You Need eCommerce Tracking?
Let’s take a look at a few benefits of tracking eCommerce sales in Google Analytics:
- Track the performance of your sales and revenue.
- Optimize your conversion funnel to boost sales.
- Get important Key Performance Indicators (KPI) that are vital to your business like average order value, eCommerce conversion rate, per session value, bounce rate, and more.
- Make data-driven decisions to generate more sales and revenue from your eCommerce store.
How to Track Sales with Google Analytics eCommerce Tracking?
Before go on to the steps, do note that you’ll require MonsterInsights, as it’s the best plugin for Google Analytics on WordPress. It helps in setting up Google Analytics tracking code on your site and offers advanced features, including form submissions tracking, eCommerce tracking, and more.
You’ll also need MonsterInsights eCommerce addon on your site. To access the addon, you must have the Pro license plan.
Now, are you ready to learn how to add eCommerce tracking to Google Analytics?
Just follow these steps and you’ll be tracking sales from your eCommerce store in Google Analytics in no time.
Step 1: Enable eCommerce Tracking in Google Analytics
First, log in to Google Analytics and select the correct website you’d like to enable eCommerce for.
Next, click Admin in the right-hand menu bar.
Now you can click Ecommerce Settings under the column on the right.
Next, click the slider under the first step, Enable Ecommerce, to turn it from off to on. Then click the Next Step button.
If you like, you can turn on the Enhanced Ecommerce Settings, but it’s not mandatory. For more details, see our guide on how to enable Enhanced eCommerce in WordPress.
All you have to do now is click the Submit button.
Step 2: Install MonsterInsights WordPress Plugin
If you haven’t installed the MonsterInsights yet, you’ll need to install it and authenticate it with your Google Analytics account.
For help getting started, you can read our step-by-step guide on how to properly set up Google Analytics and MonsterInsights.
Step 3: Install the eCommerce Addon
To access the eCommerce addon, you must have the Pro license plan. Need help? Glance through this post on how to upgrade your MonsterInsights license.
Then, go to Insights » Addons and click Install under the MonsterInsights eCommerce addon. After installing it, you’ll be prompted to activate it. Go ahead and click the Activate button to make sure the plugin is active and ready to use.
Next, go to Settings » eCommerce and enable Use Enhanced eCommerce.
Now tracking will occur automatically without any further configuration of the MonsterInsights settings.
Where Can You See Google Analytics eCommerce Report (Sales & Revenue)?
Once you’ve completed the setup, MonsterInsights will gather your eCommerce site’s data and provides you with highly comprehensive reports about your eCommerce analytics.
Best of all, you can see your most important eCommerce reports right inside your WordPress site dashboard.
To view your eCommerce stats, you’ll need to visit Insights » Reports from your dashboard and then click the eCommerce tab. Now you can your eCommerce store’s sales data.
You can see your store’s total transactions, conversion rate, revenue, and average order value. You can also see your top-selling products.
As you scroll down the page, you’ll see your store’s top conversion sources. These are traffic sources that send customers to your website.
While other reports are useful for analyzing your customers’ shopping behaviors, like how many items they add to their shopping carts.
You can see total add to carts, totally removed from the cart, the average time to purchase, and sessions to purchase. Using this data, you can make informed decisions to grow your business.
If you want to see these reports in detail, you can click the View Your Report button at the end of each report. Clicking on the button will take you to the Google Analytics platform. Then, you can explore your Google Analytics eCommerce reports.
To view Google Analytics eCommerce sales (number of transactions) and revenue data, navigate to Acquisition » All Traffic » Source / Medium.
Then click on E-commerce under the Explorer tab. In the table, you’ll see multiple columns, including revenue and transactions.
Now let’s look at some FAQs about Google Analytics eCommerce tracking.
Frequently Asked Questions About Google Analytics Ecommerce Tracking
Here are some questions that are commonly asked by users about eCommerce analytics tracking.
1. How to Use Google Analytics for eCommerce?
To use Google Analytics for eCommerce is straightforward. WordPress users can sign-in to their Google Analytics account and then click on Admin. Now, under the View column, click eCommerce Settings.
Next, under the Enable Ecommerce status, click to switch it on. Once this is done, click Submit to save the settings.
2. What is the eCommerce conversion rate in Google Analytics?
The ecommerce conversion rate in Google Analytics is the number of transactions to sessions on your store. It’s expressed as a percentage and shows how many people purchased your products.
For instance, if 1 transaction is made over 10 sessions, then it would mean your eCommerce conversion rate is 10%. Each transaction has a transaction ID to differentiate it from one another.
3. What is Enhanced Ecommerce Reporting?
Enhanced Ecommerce or EEC is a Google Analytics plugin that gives you in-depth insights about your user’s shopping behavior. An easier way of getting this plugin and using it is through MonsterInsights.
Using the eCommerce addon, you can track every detail of your WordPress WooCommerce, LiftLMS, MemberPress, and Easy Digital Downloads store.
4. Why Do You Need Ecommerce Tracking?
Ecommerce tracking helps you find out the performance of your online store. It tracks your sales and revenue, along with other metrics like your most popular product.
Through eCommerce tracking, you can optimize your store to maximize sales and use the data to make better decisions.
5. What is Ecommerce Transaction?
Ecommerce transaction is buying and selling products using a digital platform. To complete an eCommerce transaction, you don’t have to visit a store physically. Instead, you can make a purchase by paying online at checkout.
For example, purchasing products from a WooCommerce or Shopify store is an eCommerce transaction.
6. Which Ecommerce Reports Option Is Right for You?
You can use Google Analytics to view your eCommerce reports. But the best option is to get hold of MonsterInsights and its eCommerce addon.
That way, you can view your eCommerce reports in your WordPress dashboard. You won’t have to leave your website and get all your data in one place.
E-commerce Tracking Dhl
That’s it!
You now know how to set up eCommerce tracking in Google Analytics and can easily track the performance of your online store.
Thanks to MonsterInsights, you don’t need to perform any manual configuration, as you would need in Google Tag Manager. The WordPress plugin takes care of everything and automatically tracks your eCommerce store’s sales and revenue.
Ecommerce Tracking Google Analytics
We hope you liked our guide on how to set up Google Analytics eCommerce tracking in WordPress. If you’re looking to track sales and revenue from your store, you can read our guide on WooCommerce conversion tracking.
And don’t forget to follow us on Twitter and Facebook for more helpful Google Analytics tutorials.